“We guarantee that your products will arrive with all the components of the package purchased, in the best condition and condition and as the same to the specifications and standards displayed on the store.” “Be always confident that we are here to serve your satisfaction and to fit all your requirements and desires, by providing guarantees that make your shopping experience a profitable and wonderful one.”
When requesting a return, we advise you to apply the following steps:
Go to “My Orders” in “My Account”, select the products you want to return and submit a return request.
Fill out the return request form included in your order or in your confirmation email.
Package your products in their original shipping packaging and bring them with the invoice to any of our authorized shipping offices.
Hand over your returns to the shipping agent who is authorized to take your package
After we verify your returns, we will begin the refund process.
Our courier partner will contact you to schedule a pick-up. They will give you an acknowledgment of receipt.
We will verify your returns and credit the refund to your card or bank account within 10-15 business days.
Please note that underwear or products that have been used cannot be returned.
For more details, please visit the link of our Exchange and return policy
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