Can I cancel my order? And how can I do that?

You can cancel your order by calling Kadinlecustomer service centerand providing them with the order number to open a return ticket.

Can I edit or change the delivery address?

You can easily do this by following these steps:

• Login toMy Account page.
• Go toMy Orders page.
• select the order.
• Modify the shipping or delivery address.

Note: If your order status is 'Shipped', the shipping or delivery address cannot be changed.

What is the expected time for processing and receiving the order?

Preparing the order takes 24 hours before sending it to the shipping courier to be delivered in a period of 5-8 working days.

Shipping may take longer sometimes due to the procedures imposed by some countries and global conditions related to the Coronavirus, and there may be differences in delivery time between some cities and regions.

What do the tracking number and order number mean?

The order number is a specific number related to your order after its confirmation, through which you can find out the details of the order throughMy orders

The tracking number is a special number for the shipping company to check and track your order, you can find it on 'My Orders' page, and then select your order after confirming its shipment.

How do I know the status of my order?

You can check the status of your request after enteringMy orders page and noting the status of the request, through the following cases:

• Your order has been confirmed: The application is being reviewed by Kadinle.
• Preparing your order: Preparing your products to be sent to the shipping company.
• Your order has been shipped: Your order has been received from the shipping company to be delivered to you.
• Your order has been delivered: Your order has been delivered to you by the shipping company.

What are the terms of exchange and returns for orders?

You can access the exchange and return policy page to view the terms.

• If you want to exchange or return the product, you must contact us.
• Log in to your Kadinle account
• Submit a request to return the product. Be sure to send the invoice with your return application. You will receive an order ticket number through which you can follow up on the details.
• Deliver the product to our nearest authorized shipping agent.
• Details of the shipment and a tracking number will be issued that you can follow up on with the return ticket.
• When we receive the product, it is examined to be sure that no parts are lost.
• Funds will be returned to your account within 10-15 days

How long is the period that allow to return an order?

The customer has the right to return the product within 15 days from the date of receipt, provided that the product is intact, with the customer bearing the full shipping costs.

How can I use the discount coupon?

After you finish placing the orders in the cart, and when you complete the payment, a text box will appear:

• You can type the coupon details and information in the text box.

• Click on Apply.

  Once you confirm the applying of the coupon, the value of the discount will be calculated from the amount of purchases.

Once you confirm the applying of the coupon, the value of the discount will be calculated from the amount of purchases.

When can I get a refund for returns?

The cost of the product is returned to the customer within 10-15 days to the credit card or by the payment method through which the payment was made

What payment methods are available?

At Kadinle, we provide you with multiple secure payment methods, including:

• Visa
• Master Card
• Google Play
• Apple Pay
• American Express
• Alipay

My order has not been confirmed but the amount has been withdrawn from my account. What to do?

You can contact thecustomer service centerto solve the problem, with the need to attach a proof confirming the deduction of the amount and its withdrawal from your account.

I received the order and the product was damaged. What to do?

In the case that you receive an order and the product is damaged or has a defect, Kadinle is obligated to return or replace the product, you can contact thecustomer service centerand provide them with the following information:

• Order number and the product code.
• A complete image of the product with a close-up showing the spots of the defect and damage.
• Image of the product barcode.

The customer service team will review the request to complete the process as soon as possible, and refund all amounts owed to the customer at once without incurring any cost or responsibility from the customer

What if I receive the order and it is wrong?

In the case that you receive a wrong order, you can contact the and provide them with the following informationcustomer service center:

• Order number and the product code.
• An image showing the product barcode.
• Full size image of the product.
• An image showing the size or the wrong information for the product.

The Kadinle support team will review the details of your order in our records with the details sent by you and work to return or exchange the product as soon as possible without any cost or responsibility for it.

Do I have to pay other costs in addition to the cost of the product?

The customer bears additional costs such as shipping and customs fees, you can check the additional costs on the My orderspage or by entering theshipping policy

How can I track the status of my order?

Through the My orders page, you can view the order details to know its status through the tracking number.

Can I refund the shipping fee after canceling my order?

• If the order is not shipped, you can refund the shipping fee.
• After the order is shipped and received, the customer bears the shipping costs if he wishes to return the product unless the order is wrong or has a defect in accordance with our approvedexchange and return policy

Can more than one coupon code be used at the same time?

You can only use one discount coupon on the same order.

Is 'cash on delivery' service available?

Cash on delivery service is available within Turkey, and it is not available to all countries according to the payment policies approved by Kadinle according to each country.