Signup
sign in
Download the app and get a 15% discount.
Exchange and Return Policy
Exchange and Return Policy
We thank you for choosing Kadinle to purchase your favorite products and we are glad to serve you. In case that you change your opinion regarding the products you have purchased, we are here to do our best to make the exchange or return process as simple and smooth and possible, through these following procedures:
1-
The customer has the right to return the product within 15 days from the date of receipt, provided that the product is intact and unchanged, and the customer bears the full shipping costs, and the cost of the product is returned to the customer within 10-15 working days.
2-
The customer has the right to replace the product with another, before sending the shipment.
3-
If the request for exchange is after sending the shipment, he is entitled to exchange within 15 working days, and he must bear the full shipping cost and product cost difference, if any.
4-
In order to request an exchange or return, proof of shipping costs must be sent indicating: the order number - shipping - and the cost.
The exchange and return policy depend on the executive regulations of the Consumer Protection Law as the following:
1-
(Kadinle) is obligated to return all payments collected (excluding delivery charges) within 15 days of receipt of the notice that the consumer has exercised his right to withdraw from the contract.
2-
Products shall be returned or exchanged if they are defective, or if they do not conform to the specifications approved by Kadinle. In such cases, Kadinle is obligated to refund all amounts owed in one lump sum, according to the payment instrument used by the consumer and without any cost or liability to the consumer.
3-
The product may be exchanged, returned or availed of warranty services provided that the original invoice is present.
4-
In the case that an exchange is not possible, the product shall be returned, and Kadinle is obligated to refund the price according to the value stated on the sales invoice
The exchange and return policy depend on the executive regulations of the Consumer Protection Law as the following:
1-
(Kadinle) is obligated to return all payments collected (excluding delivery charges) within 15 days of receipt of the notice that the consumer has exercised his right to withdraw from the contract.
2-
Products shall be returned or exchanged if they are defective, or if they do not conform to the specifications approved by Kadinle. In such cases, Kadinle is obligated to refund all amounts owed in one lump sum, according to the payment instrument used by the consumer and without any cost or liability to the consumer.
3-
The product may be exchanged, returned or availed of warranty services provided that the original invoice is present.
4-
In the case that an exchange is not possible, the product shall be returned, and Kadinle is obligated to refund the price according to the value stated on the sales invoice.
The exchange and return policy depend on the executive regulations of the Consumer Protection Law as the following:
If 15 days have passed since the date of receipt.
When used beyond the purpose of use.
In the case that the customer misuses or damages the products.
If the product cannot be used again, or if there are missing accessories or components.
In the case of purchasing an underwear product, for reasons related to public health.
Product return steps
1-
Apply for the return of your product, making sure that all the process requirements that the support team confirmed to you or that you reviewed in the return policy are available, including the existence of the invoice, the integrity of the packaging, the product and its accessories
2-
You will receive a ticket number for the return request with which you can follow the details of your order and the progress of its stages.
3-
Go to deliver the product to our nearest authorized shipping agent and the authorized employee will pick it up from you and confirm receipt by us.
4-
Shipment details and tracking number will be issued on the return ticket so you and Kadinle can rest assured that everything is going well.
5-
When we receive your returns, they will be inspected to make sure all items are safe and none are missing.
6-
After all this, you can get your money back within 10-15 days and return it to your account or credit card.
-10%
Subscribe to our newsletter and receive exclusive offers every week
Kadinle: A Turkish brand that offers you a variety of women’s clothing which combines elegance, sophistication and luxury, to give you a harmonious cultural mix that suits your high taste.
Follow us on
Public policies
Customer Service Center
KADINLE STORE © 2024 - Created by WHY NOT Tech! ALL RIGHTS RESERVED.